Contact Us + FAQ
Yes! They are vegan, non- GMO and organic.
Most of our products are safe to use during pregnancy, but we would advise to avoid Matcha Power if you want to go without caffeine - and we recommend that you consult with your doctor before buying any of our products.
Only our Matcha Power mix.
Yes! Our powders taste really good mixed with just water, or if you need some sweetness - with plant milk.
No, we do not add any sugar. All sugars in our mixes are 100% natural.
We fill our cans by weight and not volume, meaning we do not fill our cans to the top. Depending on the weight, the can will be filled to a different level.
The cans are also higher in height than the fill level due to the fact that the machinery used to fill the cans needs the space to be able to fill effectively.
Also, we don't use any artificial filler or emulsifier ingredients to bulk the powders up, as the intended product is to be pure and clean (and more bioavailable for your body).
The amount of grams you receive will always correspond to the total amount of serving sizes listed on the back of each product.
It is possible to make changes to an order until it has been processed or shipped from our warehouse. If you want to know if we can still make changes to your order, please reach out via email firstname.lastname@example.org, as that will be the fastest way for us to handle your case.
It is possible to cancel an order until it has been processed or shipped from our warehouse. If you want to know if we can still cancel your order, please reach out via email email@example.com, as that will be the fastest way for us to handle your case.
TRACKING & SHIPPING FAQs
All tracking information is sent via email as soon as it has been shipped. If you need help with finding your tracking information or have other questions, please reach out to our support team via the chat box or contact form page.
International orders outside of the EU may be subject to custom fees. KIANO is not responsible for paying these charges. These are the responsibility of the customer. We cannot predict how much they might be - that is at the discretion of your local customs office.
EU: Our standard shipping time is 2 - 5 days within Europe. Orders over €50 qualify for free shipping, otherwise shipping is €3.90 for standard shipping.
International (outside of the EU): Our standard shipping time is 5 - 12 days. All orders are required to pay a minimum of €19,90 for shipping.